Delete your Look Both Ways data

Geeraf Studios LLC — Look Both Ways

You can delete everything we hold about you. There are two ways, and both remove the same data.

From inside the game (fastest)

Open Look Both Ways.
Tap the gear to open Settings.
Under Account, tap DELETE MY DATA.
Confirm twice while connected to the internet. The game deletes your account and wipes this device.

By email

Write to support@geerafstudios.com from any address with the subject “Delete my data” and include your player name and friend code, both shown on your profile screen in the game. We do not need any other identification, and we will not ask for any.

We delete the data within 30 days and reply when it is done.

What gets deleted

Your player account and the player ID it is built on, including its link to Google Play Games if you use it.
Your player name and friend code.
Your cloud save: level progress, best times, stars, currency, cosmetics owned, and the play statistics we keep (sessions, levels cleared, deaths).
Your friend relationships and any ghost runs you shared.
Your times and distances on the worldwide leaderboards.
Everything the game stored on your own device, if you use the in-game button.

What cannot be deleted this way

Purchases. Google Play and Apple keep their own records of any payment, and we cannot remove those. Ask Google or Apple about a refund or a purchase record.
Data held by Google’s ad service. Reset or delete your advertising ID in your phone’s settings (Android: Settings → Google → Ads. iOS: Settings → Privacy & Security → Tracking).
Anything you sent us by email, which we keep as long as we need it to answer you.

Deleting is permanent. Your progress, your items and any currency you bought are gone and cannot be restored, on any device.